Deliveries & Despatch

We aim to deliver your order within 10 working days (excluding personalised items which will be agreed on an individual basis). All items are held in stock, although we may occasionally experience short delays on the supply of our most popular items. We will always advise you of any delay or suggest an alternative.

It is expected that all orders, unless you wish otherwise, will be despatch within 5 working days. If you require goods within a specific time please let us know by email or phone.

If you do not receive your order within 10 working days of placing your order, or you have not received it by an agreed date please contact us.

All cheques must be cleared before goods are despatched.

We cannot be held liable for any goods damaged in transit.

For all deliveries out side of the UK the buyer is regarded as the importer f record and may, therefore, be subject to additional charges duties and / or taxes which will be the sole responsibility if the buyer. THE LITTLE BOX COMPANY is not responsible for any additional cost or expense occurred by the buyer save as specifically included in the delivery charge or otherwise provided for herein.

THE LITTLE BOX COMPANY shall not be liable for any delay or failure to deliver products promptly if such failures arise due to force majeure or by reason of any delays occasioned by strikes, riots, lock outs or other labour trouble, war, fire. Accident, mechanical failure, non-availability to THE LITTLE BOX COMPANY of manufactured stock, parts or materials; delay or failure of delivery of the products to THE LITTLE BOX COMPANY by manufacturers suppliers or other persons; government action, legislation or regulation of any kind; Act of God, or any circumstances whatsoever outside our reasonable control.

Postage & Packaging

A postage and packaging charge will be added to your order.

Delivery charge rates will vary from time to time.

Orders are sent out via Royal Mail or Business Post depending on size and weight of order.

Deliveries to European and international destinations are subject to different charges and shipping costs. Please email your requirements and we can calculate your order for you.

Guarantee & Returns Policy

Our products are covered by a 10 day guarantee. If, for any reason you wish to return the item, please return it to us within 10 days. All we ask is that you return it unused, undamaged and with its original packaging. The parcel is your responsibility until it reaches us, so we recommend that you return it to us via recoded delivery. Your refund will be in the form of the original payment. Your payment will be refunded if all of the terms and conditions have been met.

For individually designed items, you will be sent a sample and asked to confirm that it meets your exact requirements. Once you agree to the design, these items will be non- refundable

No returns will be accepted arising from an error on the part of the buyer unless at our discretion.

Postage charges will not be refunded.